Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
Bookings are subject to the following terms and conditions.
Book with confidence: If your booking is affected by future Government travel restrictions not known at the time of booking, and you're therefore legally unable to travel, we will arrange 100% refund of your holiday cost.
Deposit: Bookings are subject to a non-refundable deposit of 20% of the booking value, balance payable 6 weeks before the date of travel.
If you need to cancel your booking you will lose 50% of the cost of your holiday if it is done within 28-35 days of the commencement date. If it is cancelled within 28 days of the commencement date, you will lose 100% unless we are able to re-let.
We always try to be fair to guests. For example, we will make every effort to sell your dates again, only charging the administration fee (£50).
Within 72 hours of arriving Full payment non-refundable in all circumstances when you cancel a holiday. The refund amount is calculated from the accommodation cost only.
You must let us know in advance if you’re intending on bringing your dog(s). We only allow dogs, and only when have they been booked in and paid for. (1st pet is free. Additional pet = £25). Two ‘well behaved’ dogs are allowed.
In order to maintain our Cottages to the high standard our guests expect, it is necessary that guests bringing dog(s) agree to these conditions.
Additional Terms and Condition for guests bringing their dog(s).
On arrival please keep your dog(s) on the lead while you unpack and get your bearings. It’ll take a few minutes and get to know the site and where the walks are. There is a large paddock immediately behind the large green garage where you park your car. This is available to all guests to exercise their dogs. Bear in mind, other guests may have dogs too, so control is important at all times.
There may be other guests, other dogs on site, so you must keep your dog(s) on a lead around the other properties, this means keeping them on the lead when you first set out for your walk. They must not chase any livestock or wildlife.
Your dog(s) must not be left alone in the property. We provide complementy water bowls, towel, poo bags, toy and some dog treats.
Dogs must remain downstairs at all times, not lie on the beds.
When you bring a muddy dog back from a walk, please clean them off using the outside tap (Located above the garage opposite the cottage near the Swing) or your own canine towel. Please on no account use the white towels provided for human use.
Any fouling must be cleared up without delay
The dog owner must bring the dog bed/basket to sleep in.
If you have a puppy please take extra care. They will chew the furniture or soft furnishings here in our gorgeous cottages! Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, we will have to charge you.
The Countryside Code must be followed so please keep your dog(s) under close control at all times for their own safety as well as the comfort of others.
Please give the cottage a basic clean, and remove as much of the dog hair as possible; if properties require serious additional cleaning we will have to charge a £50 fee to cover the cost.
There are lots of dog walks over moor above, country lanes, beach and cinder track below. Please do be aware there may be animals in fields, and do not take dogs into fields with animals. Please be considerate to other guests and do not allow your dog to bark. There are plenty of walks out of the cottages where your dog can be exercised and toileted. Please clean up any dog waste. Cleaning any dog waste up after your stay will result in a £20 charge.
Guests With Allergies Relating to Pets:
We are a Strictly No Smoking/vaping establishment inside or outside in close proximity grounds of properties. For the avoidance of doubt this is not outside the door of Browcote 1 or 2 or on the patio of Browcote 1. There is a £150 additional de-oderising & cleaning charge if smoking has been detected in our cottages.
If we find guests have been smoking in the accommodation, then we reserve the right to ask you to leave immediately.
We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur.
In the case of television and telecommunications (mobile reception, Wi-Fi/broadband etc.) we cannot be held responsible for the services to Browcote Cottages. We expect these services to be operating as normal for all guests’ enjoyment, but these can be subject to interruptions in our rural area. Every line of enquiry will be made with the provider in an effort to resume service, but no refund or relocation will be considered for interruptions to telecommunications or television.
There is ample parking available. This is located as you descend down the drive to the right in front of the large Green Garage. Please be considerate around access, exit integrity and other vehicles. Parking is limited to 2 vehicles per cottage. Additional vehicles must be agreed upon by prior arrangement.
Parking is at your own risk. We accept no liability for any accidents damage, theft or loss incurred
The Owner take every care to ensure the accuracy of the Property descriptions. All information on the website is given in good faith and is believed to be correct at the time of going to press, but the Ownercannot be held responsible for changes beyond their control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be and is not guaranteed. Please be aware that if a Property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing. The Owner description of a property shows what amenities that property has but generally does not state what is not in the self-catering property.
We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.
There is a guest book in the property with appliance instructions, useful information, directions and tips. Please take a few minutes to read this as it contains essential information to make your stay an enjoyable one.
MONIKA & DAVID
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.